Refund & Returns Policy

Last Updated: August 6, 2026

At Enchanted Pouches, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, your item must:

• Be unused and in its original condition with tag still on
• Be returned in its original packaging.
• Include proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned unless they are faulty or damaged:

• Personalised or custom-made products.
• Gift cards.
• Imperfect sale or clearance items (unless physically faulty with inability to use, except where required by law).

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photographs of the issue. We will arrange a replacement, exchange, or refund where appropriate.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed to your original payment method within 5–10 business days. Your bank or payment provider may take additional time to process the refund.

Original shipping charges are non-refundable unless the item is faulty or we made an error with your order.

Return Shipping

Customers are responsible for the cost of returning unwanted items unless:

• The item is faulty.
• The item was damaged during delivery.
• We sent the incorrect product.

We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

Exchanges

If you would like to exchange an item, please contact us before returning it. Exchanges are subject to product availability.

How to Start a Return

To request a return, please contact us at:

Email: admin@enchantedpouches.com

Please include:

• Your order number.
• The reason for your return.
• Photos (if the item is damaged or incorrect).

We will provide instructions for returning your item.

Your Consumer Rights

Nothing in this policy affects your statutory consumer rights under applicable law. If your item is faulty, not as described, or unfit for purpose, you may have additional rights to a repair, replacement, or refund.